Free delivery
Frequently Asked Questions
How would you describe the quality of the hair?
Our halos are handcrafted with care, using the innovative Kanekalon® premium fiber, a special material you'll only find at Thathair. It's lighter, softer, and more durable, sharing a remarkable 98% similarity with real hair.
Enjoy a comfortable, lightweight feel with added length and volume for a touch of everyday luxury!
What if I select the wrong shade?
Don't worry, we’ve got you! Take advantage of our complimentary color-matching service by sending us a few pictures of your hair, and our hair team will help identify the perfect shade.
In the rare event that the selected color isn't an exact match, enjoy hassle-free exchanges at no extra cost. Your satisfaction is our top priority, and we're going the extra mile to make sure you are delighted.
Can I use heat-styling tools on these extensions?
Feel free to use your hairdryer, straighteners, and curling wands on your halo extensions to create a range of fabulous looks. Yet, keep in mind, just like your own hair, using less heat is better to keep it pristine.
Is it safe to wash with shampoo and conditioner?
Absolutely!
Here are a few pro tips:
- To keep your halos in tip-top shape, use a sulfate-free shampoo and conditioner.
- Gently brush before washing to minimize the risk of knots and tangles.
- While air-drying is ideal, you can also use light heat when necessary.
Other extensions cause hair damage; will these cause the same?
Unlike traditional hair extensions that involve tape, glue, or complicated attachment methods, these revolutionary halo extensions are designed with hair health in mind. They are gentle, hair-friendly, and applied with a comfortable hidden wire—so you can enjoy added length and volume without harming your beloved locks.
You’ll be rocking those stunning looks without a worry!
How does the halo stay on? I’m worried it will fall off.
No, your halo won’t fall off when worn properly. Because of the angle it sits, the halo will fit securely on your head. It might feel a bit unusual in the beginning but you’ll start to feel more comfortable the more you wear it, and the more times you check yourself out in the mirror, phone, or reflection of the shop window.
Will I feel it? Is it heavy or uncomfortable?
Our halos are non-invasive or damaging, so you’ll feel almost as natural as if it was your own hair. Though wearing it is a new sensation, so yes, you might feel a little odd. But that sensation will pass in 10-15 minutes. And you’ll become more used to it and comfortable with it over time.
How does the guarantee work?
If your halo doesn't match, request a replacement within 30 days. Our team of hair experts will send you a replacement in the color that best matches your hair— completely FREE of charge. Just send an email to support@thathair.co and our team will manage it as fast as possible.
Shipping & Returns
Each Thathair Halo Set are handcrafted to ensure we achieve the highest quality product for our cherished customers.
We offer free shipping for all orders or Insured Shipping (Protection against loss) for $6.95 upon checkout.
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
🇺🇸 USA : 7-12 business days
🇬🇧 UK: 7-15 business days
🇦🇺 Australia: 7-15 business days
🇨🇦 Canada: 7-15 business days
🌍 Europe: 7-15 business days
🌏 Rest of world: 14-20 business days
Once it's shipped
out, please allow 7-15 business days (to be safe) for domestic US shipping and 7-15 days for worldwide shipping.
How do I initiate a refund?
To initiate a return, please email us at support@thathair.co within 30 days of delivery and provide your order number and reason for the return. Our team will review your request and approve your return, after which you may ship the item back to us. Please ensure that the item is in its original packaging and unused condition, and include your order number and shipping name in the return package to help us quickly process your return.
Can I cancel my order?
We aim to make your shopping experience seamless and flexible. If you need to cancel an order, please reach out to us as soon as possible using the same email address associated with your purchase.
•Before Shipment: If your order has not yet been shipped, we will process your cancellation and issue a full refund immediately.
•After Shipment: If your order has already been shipped, you can still cancel it. Once you receive the items, please return them to us, and we will issue a refund once the returned items are processed at our warehouse.
Is my payment information secure?
Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!